How can we help?

Most answers are in our FAQs, and most changes are quickest in your account. If you still need us, our UK team is here.

What do you need help with?

Make a claim Report theft or damage and follow your claim online. Start a claim → Change my cover Add a bike, change add-ons or update your bike’s details. Edit my policy → Payments & renewal Update your card, see your renewal date or change how you pay. Manage payments → Cancel my policy Full refund within 14 days if no claims have been made. How to cancel →

Talk to our team

Have your policy number ready – it starts with PA and is on your Policy Schedule.

Live chat

Chat with our team without leaving the page. You’ll also find the chat button in the bottom corner of every page.

Call us

0800 888 6745

Monday to Friday, 9.00am – 5.00pm.
Calls may be recorded for training, compliance and fraud prevention.

Call now

Email us

Questions and policy changes: cservice@pedalsure.com
Claims (if you can’t log in): claims@pedalsure.com
Formal complaints: complaints@pedalsure.com

Need to make a claim?

The fastest way is through your account – you can upload evidence and follow your claim’s progress there.

Make a claim What to expect

Can’t log in? Email claims@pedalsure.com or call 0800 888 6745.

Report theft to the police first Get a crime reference number – you’ll need it for your claim.
Tell us within 30 days For theft or damage. For an injury, tell us within 28 days of the accident.
Log in and choose Make a claim Add your photos, receipts and lock details so we can settle it without delay.

Not happy with our service?

We want to put it right. Tell us by phone or email, or make a formal complaint at complaints@pedalsure.com. Please quote your policy number.

How we handle complaints →

Write to us

Pedalsure No. 3 Limited
Suite 3 Dukes House
4–6 High Street, Windsor SL4 1LD

Safe, secure and regulated

Pedalsure has been insuring cyclists since 2014. Here's how we keep you, your details and your money safe.

A verified, encrypted website

Every page of pedalsure.com is protected by an Extended Validation SSL certificate from Sectigo. What you send us stays private, and Sectigo has independently checked that you're dealing with the real Pedalsure.

Safe, secure payments

Every payment is made over an encrypted connection, through secure payment providers. We never store your full card details.

How we're regulated

Your policy is arranged by Pedalsure No3 Limited, an Appointed Representative of Pro MGA Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority under reference 770419. Who we are

Your data, respected

We handle your personal information in line with UK data protection law, and you stay in control of how we contact you. Data protection